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ITP Diesel, L.L.C. - Sales & Return Policies
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The following policies apply to all sales:
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- Payment must be made in full before order is shipped.
- Payment by non-certified funds (personal check) may delay
the shipment of product.
- ALL Returned Checks are subject to a $25.00 Service Charge.
- All Sales REQUIRE a VALID Daytime Telephone Number.
- Credit Card Sales REQUIRE the following:
- Billing Address and Shipping Address MUST be the same.
- Credit Card Security Code REQUIRED for every sale.
- Purchaser MUST also be the CARDHOLDER.
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ITP Diesel, L.L.C. will accept returns within 30 days of
delivery of the product (we won't hold shipping delays against you).
Some conditions do apply:
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- ALL Returns MUST have an ITP RMA Number!
- NON-DEFECTIVE ITEMS:
- May be Returned within 30 days of Delivery
- MUST be in NEW / RESALABLE Condition (as determined by
ITP).
- Customer is responsible for return shipping.
- Shipping Charges ARE NOT Refundable!
- NEW / RESALABLE Items Subject to a 7.5% Restocking Fee.
- Items not in NEW / RESALABLE Condition Subject to a 15%
Restocking Fee.
- Customer is responsible for any charges required to return
item to NEW / RESALABLE condition.
- Exhaust, Fuel System and Electrical Components May Not
Be Returned After Installation
- DEFECTIVE ITEMS:
- May be returned within 30 days for replacement.
- ITP will pay the return shipping on defective items only.
- After 30 Days, some items may need to be sent to the manufacturer
for replacement.
- AUTOENGINUITY SOFTWARE / HARDWARE:
- ITP Diesel is not in the business of "Renting" AutoEnginuity ScanTools...if you purchased AutoEnginuity thinking you could use it and then return it, think again.
- Due to the nature of the AutoEnginuity product, we will only accept returns if the product is UNOPENED.
- Unopened returns of AutoEnginuity are subject to the same standard 7.5% restocking fee as regular Non-Defective items.
- Opened returns of AutoEnginuity will NOT be accepted.
- ITP Diesel and AutoEnginuity are NOT responsible for vehicle issues that prevent the proper function of the AutoEnginuity product. This includes blown fuses, wiring problems, PCM calibration issues, etc.
- Defective Units will be replaced under the warranty terms and conditions set forth by AutoEnginuity.
- SPECIAL ORDER ITEMS:
- May ONLY be returned if Defective or Damaged, and ONLY
for replacement with like item.
- Refunds will NOT be given on Special Order Items
- DELIVERY REFUSALS:
- Any shipments refused by the customer are subject to the
above NON-DEFFECTIVE ITEMS Return Policies and Fees.
- A 15% Restocking Fee + any Return Shipping Charges billed
by UPS will be charged to the customer.
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If you need to return a product that you purchased
from us, or if you have any questions about our return policy, please
call us between the hours of 8am - 5pm PST (M-F) at 602-354-7255.
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CONTACT US!
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Office Hours:
M-Th 8am-5pm
(Arizona Time)
Office CLOSED Fridays
for Manufacturing &
Development Work
Detailed
Contact Info:
Click Here!
We Proudly Accept:
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