WHY IS IT SO HARD TO GET US ON THE PHONE?

• When we are on the phone with a customer, we prefer (unless absolutely necessary) not to put them on hold to answer another line. We will give you that same undivided attention when we talk to you.
• With few exceptions, we return calls in the order they came in. If we get backed up with voicemail messages, we will give returning calls priority over answering the current calls coming in so that those that have been waiting longest get our attention first.
• Technical Support or Problem Resolution calls will be returned before sales related calls.
• Sometimes we are in the shop working on a project, working on assembling kits or packing/shipping orders and we can't answer the phone.
• Sometimes we are out of the office picking up parts, working with our various machine shops, etc.

WHAT IS THE BEST WAY TO REACH ITP FOR...

Pre-Sales Questions : E-Mail
To Place An Order : Secure Online Shopping Cart
     (telephone orders happily taken for those not comfortable ordering online)
To Check Status of an Order : E-Mail
To Check Shipment Tracking : E-Mail
Technical Support : E-Mail or Telephone

The above is not meant to discourage you from calling us on the telephone, just explain why we don't always answer or why it sometimes takes us a day or so to return your call. We really do try hard to stay on top of phone calls and voicemail messages, but sometimes we just get behind. THANK YOU FOR YOUR PATIENCE!!!

BILLING AND SHIPPING ADDRESS

ITP Diesel, LLC
21616 N. Central Ave.
Suite # 9
Phoenix, AZ 85024

WALK-IN SALES AND PRODUCT PICK-UP
BY APPOINTMENT ONLY PLEASE!

If you're in the Phoenix area and need quality installation or repair work, check out Strictly Diesel!

E-MAIL AND TELEPHONE

E-Mail (BEST BET!) :
Telephone :
Fax :

: sales@itpdiesel.com
: (623) 582-4404
: (623) 582-4406